Shipping & Returns

 

Delivery time

All orders are processed within 1- 2 working days.
You will receive a tracking code.

The Netherlands - Delivery usually next working day (when ordered before 5PM)*
UK and EU - Delivery usually between 2 to 8 working days*
USA - Express delivery (3 - 8 days)*
Rest of world - Please contact us before you place your order
*Please keep in mind that we depend on delivery companies, and that delays can always arise.


Rates

The Netherlands -  Free shipping always
UK and EU - Free shipping, except for sample orders.
USA
Express shipping €20. Free express shipping for orders over €100.  
Rest of world 
Please contact us before you place your order


Returns

We hope that you love the scent of Van De Zotte as much as we love it. But we want you to be happy.  Our return policy applies only if you bought your Van De Zotte Perfume on this website.  If you bought it at a retail store and would like to return or exchange it, please contact the store directly.  If you bought your product here and for some reason you are not totally happy with it, you can return it in new and unopened condition within 14 days of the delivery date for a refund.  We do not credit or refund shipping charges. We recommend using a traceable carrier (like PostNL or UPS), insured for the full value of the return merchandise.  We are not responsible for return packages lost en route. Van De Zotte does not process exchanges on gift orders. Any credit for items returned from a gift order will be issued to the original purchaser. If you need to return your product, please email us first at info@vandezotte.com.  

 

 

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